You will notice quickly that our web-site is not like most others. The following states briefly the reasons our web-site is more user friendly.
1.) All orders are look over by "The Old Stair case Man", in order to check for stock-availability, actual shipping dates, and to assure you of correct parts numbers and to personally answer any of your staircase questions. 2.) After placing your order, you will be pleased with your e-mail updates regarding the shipping process of your stair parts. 3.) You can either email or make a phone-call to personally visit with "The Old Staircase Man" himself to assist you in the ordering process. If Charles is visiting with another client, he will return your call or email in the order they are received and you will hear from him within 24 hours of your call. 4.) As you will readily see from the photos, Charles, "The Old Staircase Man" has always put a most personally hand-crafted touch to his staircases he has personally constructed in the past 39 years much remembered as the "days gone by" approach. He continues to carry out this theme, by wanting to personally visit with you, the customer, via phone call or email. As he has always worked on only one staircase project at a time, he is available to personally assist you, one customer at a time, and make us all wonder how he does it!
1.) All orders are look over by "The Old Stair case Man", in order to check for stock-availability, actual shipping dates, and to assure you of correct parts numbers and to personally answer any of your staircase questions. 2.) After placing your order, you will be pleased with your e-mail updates regarding the shipping process of your stair parts. 3.) You can either email or make a phone-call to personally visit with "The Old Staircase Man" himself to assist you in the ordering process. If Charles is visiting with another client, he will return your call or email in the order they are received and you will hear from him within 24 hours of your call. 4.) As you will readily see from the photos, Charles, "The Old Staircase Man" has always put a most personally hand-crafted touch to his staircases he has personally constructed in the past 39 years much remembered as the "days gone by" approach. He continues to carry out this theme, by wanting to personally visit with you, the customer, via phone call or email. As he has always worked on only one staircase project at a time, he is available to personally assist you, one customer at a time, and make us all wonder how he does it!
Our contact information
The Old Staircase Man
6105 Huntington Dr.
Tyler, TX 75703
903.571.5873 tel
903.534.7166 fax
info@oldstaircaseman.com
info@oldstaircaseman.com
The Old Staircase Man
6105 Huntington Dr.
Tyler, TX 75703
903.571.5873 tel
903.534.7166 fax
info@oldstaircaseman.com
info@oldstaircaseman.com
Most orders will be shipped next day, after receiving payment before 10:am Central Standard Time of that Business Day.
We ship to most physical addresses. Signature is required for all deliveries.
We ship UPS – FED-EX - COMMON CARRIERS - Depending on the size of the order.
All order sizes are Welcome! From one rail bolt to truck loads.
Remember to always check your local building codes. Codes change from town to town. WE WAIVE ALL RESPONSIBILITY FOR ANY AND ALL CODE VIOLATIONS.
If you need assistance on selecting your stairparts, please email the Old Staircase Man with your questions. He will reply with a phone call in a timely manner.
We accept PAY-PAL, E-Check and Credit Cards through PAYPAL. We also accept Company Checks (no personal checks please). Company Checks take 7-10 working days for processing time before your order will ship.
A 70% Refund will be applied to all returned items that remain sealed and in the box. Freight is to be Pre-Paid. Custom or Non-Standard items cannot be returned.
